Keeping customers happy for 100 years: RM Brewer & Son celebrates milestone anniversary

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JACKSON COUNTY, MI – Roy M. Brewer opened his business in 1922, and since then has helped thousands of residents with their water.

The well and pump service business in Parma is celebrating its 100th year of operation this year. And, while RM Brewer & Son Inc. has seen many changes through the years, it has stuck with its goal to always keep its customers happy with great service, co-owner Shaun Brewer said.

“It’s just a legacy of 100 years,” he said.

When Roy first opened the business it put in what was known as point wells by hand. A year later, deeper wells were being dug with power equipment. Back then, the company was drilling around 300 wells per year, aside from the 1930s during the Great Depression where it drilled only seven, co-owner Douglas Brewer said.

Kenneth Brewer, Roy’s son, got involved with the business in 1937. His son Douglas got involved in 1965 and basically grew up on the job. He went to Ferris State University to learn about electrical and business and brought home what he learned to the family business.

While he could have pursued a different career, staying with the family business just made sense, Douglas said.

“(Kenneth) always left it open that I could pursue other interests, but I was an only child. So, I chose to stay with the family business, and I have never regretted it since,” Douglas said.

Today, the business is still owned by Douglas and now his son Shaun. The two are keeping the tradition alive and well, Shaun said. Most of them have learned from each of their fathers over the years on how the business operates, Douglas said,

Old photos an news clippings taken over the years at RM Brewer & Son Inc. The well and pump service business is celebrating 100 years of operation this year.

“It’s a lot of learning from hands on,” Douglas said. “You don’t learn this business really well out of any text book.”

Through the years, RM Brewer has done well work all over the state, including digging wells for Tahquamenon Falls State Park, Michigan State University, the city of Jackson, some surrounding townships and more. While the business no longer conducts well drillings, it still does pump installations, repairs, well inspections and upgrades.

Workers at RM Brewer have never been known to shy away from a difficult job, Shaun said. Making sure residents had access to their water was the No. 1 goal for the long-standing company, he said.

This was even during the COVID-19 pandemic, Douglas said.

“We are an essential business and very, very lucky to be,” Douglas said. “We wouldn’t have even known of COVID-19.”

Since the beginning RM Brewer has earned and kept a good reputation around Jackson County due to the time, care and products they use during installations and repairs, Shaun said.

“It makes a difference on how long (your work) lasts,” he said. “We get calls and we hadn’t been there in 35 years, not even a service call for that long.”

It’s almost unreal that the business has reached its 100-year anniversary, as it is one of the few local well businesses left, Shaun said. The family is thankful for the Jackson County community and surrounding areas for trusting them over the years for all of their well work, he said.

And the business plans to continue to serve into the next 100 years, Shaun said.

“Thank you for all the all the great years of serving the community,” he said.

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